OFFICEPLAN

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Shipping Policy

‌Effective Date: November 1, 2026‌

This Shipping Policy governs all order fulfillment and delivery services provided by OFFICEPLAN LIMITED for every purchase made through our official e-commerce platform www.officeplannz.com. As a provider of carefully curated, functional desktop gadgets designed to refresh your messy desk with simple, clever little daily helpers, we are committed to getting your orders of high-quality phone stands, coaster sets, decorative trays and workspace essentials to your doorstep reliably, transparently and efficiently. By placing an order on our website, you acknowledge that you have fully read, understood, and agreed to all terms outlined in this Shipping Policy.

1. Order Processing Time

All confirmed paid orders submitted on www.officeplannz.com will enter our standard processing queue immediately after payment verification. Our warehouse team based at 5 Stark Drive, Wigram, Christchurch 8042, New Zealand completes order inspection, quality check, secure packaging and dispatch within 1 to 3 business days, excluding weekends and official New Zealand public holidays. Every item from our new arrivals and best-selling catalog, including our Heavy Duty Aluminum Laptop Stand, Multi Angle Foldable Silicone Phone Stand, Personalized Initial Acrylic Desk Tray and all coaster sets, goes through a secondary pre-shipping quality verification step to ensure no defective or damaged goods leave our facility. You will receive an automatic confirmation email to your registered email address as soon as your order is dispatched, which includes your unique order tracking number and a direct link to monitor your shipment status in real time. If you encounter any urgent request for order processing before dispatch, you can reach our support team via phone at +64 3389 9189 or send a message to our official contact email [email protected], and we will do our best to accommodate your reasonable request whenever possible.

2. Shipping Coverage and Delivery Timeframes

We offer two tiers of shipping services for customers located within New Zealand, and international tracked shipping options for overseas workspace enthusiasts:

  • ‌Local New Zealand Standard Shipping‌: This delivery service applies to all addresses across New Zealand, with a flat rate delivery fee of NZD 4.99 for all orders under NZD 50. Orders that meet or exceed NZD 50 qualify for completely free standard local shipping. The estimated delivery window for standard shipping is 2 to 5 business days after your order is marked as dispatched, covering all urban and most rural addresses across the country.
  • ‌Local New Zealand Express Shipping‌: For customers who want to receive their selected desktop essentials sooner, our express shipping option costs NZD 9.99, and guarantees delivery within 1 to 2 business days after dispatch for all major urban areas in New Zealand.
  • ‌International Tracked Shipping‌: We ship our products to most countries and regions across the world. Standard international tracked shipping carries a flat fee of NZD 12.99, with an estimated delivery timeframe ranging from 7 to 15 business days, depending on the destination country’s customs clearance procedures and local courier efficiency. For all international orders, customers are responsible for any applicable import duties, customs fees or local tax charges that may be imposed by their destination country’s border control authorities. These additional fees are determined by your local government regulations and are outside of our control.

Please note that all estimated delivery times are reference values based on normal courier operations, and unforeseen circumstances such as extreme weather events, local public holiday disruptions, temporary courier network delays, or customs processing backlogs may occasionally extend the delivery window. Our support team will actively assist you to resolve any abnormal shipment status once you notify us of the issue.

3. Shipment Tracking and Delivery Confirmation

Once your order leaves our warehouse, you will receive a dispatch notification that includes your unique tracking number and access instructions. You can enter this tracking number on the courier service’s official website at any time, or check the latest shipment status directly in the “My Orders” section of your account on www.officeplannz.com. All our shipments require a signature confirmation upon successful delivery. If no one is available to sign for the parcel at your designated delivery address when the courier arrives, the courier will leave a delivery notification slip with instructions for you to reschedule a redelivery, or pick up the parcel at the nearest local courier service point within 5 working days. We strongly recommend that you provide a delivery address where someone can receive the parcel during regular business hours, to avoid unnecessary return of your shipment.

4. Damaged, Lost or Incorrect Shipments

In the rare case that your order arrives with obvious external damage on the packaging, contains items that do not match your original order confirmation, or is confirmed lost in transit by the courier service, please contact our customer support team at [email protected] or call +64 3389 9189 within 7 calendar days of the expected delivery date. We will request relevant photo evidence of damaged packaging or incorrect items from you, and arrange a free re-shipment of your full correct order, or add equivalent store credit to your account as per your preference, at no extra cost to you. We do not process any no-return only-refund requests for such incidents as clearly stated in our Refund and Returns Policy, and all our resolutions are designed to get the correct, intact products you ordered to your hands as quickly as possible.

5. Address Modification and Order Cancellation Before Dispatch

If you need to modify your designated delivery address or cancel your order before it is marked as dispatched by our warehouse, you can submit your request via your account dashboard on our website, or send us a formal notification to [email protected]. We will process your modification or cancellation request free of charge as long as the order has not entered the packaging and dispatch process. Once the order has been handed over to the courier company for shipment, address modification requests may incur additional logistics adjustment fees charged by the courier provider, which will be notified to you explicitly before we proceed with the change.

For any questions, concerns or clarifications related to this Shipping Policy, you can reach OFFICEPLAN LIMITED through our official channels:

Our customer care team will respond to all your shipping related inquiries within 2 business days.