Refund and Returns Policy

‌Effective Date: November 1, 2026‌

This Refund and Returns Policy applies to all purchases made through the official e-commerce platform operated by OFFICEPLAN LIMITED, hosted at www.officeplannz.com. We are dedicated to delivering high-quality, functional desktop gadgets including our range of coaster sets, phone holders, decorative trays and other workspace essentials that refresh your messy desk with simple, clever little daily helpers. This policy clearly outlines the terms governing product returns, exchanges, and eligibility for compensations, with a strict emphasis that ‌no standalone full or partial refunds without product return are permitted under any standard circumstances‌. By placing an order on our website, you acknowledge that you have read, understood, and agreed to all terms laid out in this policy.

1. Core Non-Refund Without Return Rule

The most fundamental rule of our policy is that we do not process any “refund only” requests where the purchased product is not returned to our designated address. This rule applies to all product categories sold on www.officeplannz.com, including but not limited to all new arrivals of cute functional desktop gadgets, customer-favorite best-selling items, custom engraved products, and promotional discounted goods. We will never issue a full or partial cash refund to your original payment method before we receive the returned item and complete a full condition inspection at our warehouse located at 5 Stark Drive, Wigram, Christchurch 8042, New Zealand. Any request that asks for compensation by keeping the product you received will not be approved, unless explicitly verified as an exceptional situation we recognize in section 5 of this policy. This clear rule protects the fairness of our business operations for all customers, and ensures we can continue providing high-quality, cost-effective desktop essentials to every workspace enthusiast.

2. General Return Eligibility

To qualify for a return that can proceed to subsequent processing, your request must be submitted within 30 calendar days from the date you signed for receipt of the ordered item. The item you wish to return must be in its original, unused, resellable condition, with all original factory packaging, user manuals, tags and accessories intact. Products that have been assembled, installed, modified, stained, damaged by accidental misuse, or show signs of daily heavy wear that cannot be resold as new items are not eligible for return. Custom personalized items, including our Round Cork Coaster with Customizable Photo Insert and Personalized Initial Acrylic Desk Tray, can only be returned if they arrive with manufacturing defects, and are not eligible for return due to personal preference changes.

3. Return Process Steps

Submit your return request through the “My Account” return portal on our website www.officeplannz.com, or send your request details including your order number, product name, and brief reason for return to our dedicated support email at [email protected]. Our support team will review your request and send you an official return authorization confirmation within 2 business days.
Pack the product securely in its original packaging to avoid transit damage, and ship the item to our warehouse address: 5 Stark Drive, Wigram, Christchurch 8042, New Zealand. You are responsible for covering the return shipping fee unless the return is caused by our shipping mistake or confirmed manufacturing defect. We recommend using a tracked shipping service to avoid lost return parcels. You can reach our support team via phone at +64 3389 9189 if you need help selecting a suitable courier service for your return.
Once our warehouse team receives your returned parcel, we will complete a full condition inspection within 3 business days. After we confirm the returned item meets all return eligibility requirements, we will proceed with your request. As “refund only” is never permitted, you may choose one of the two available resolution options below, instead of receiving a direct standalone cash refund without return:

Full equivalent store credit that can be spent on any products across our www.officeplannz.com catalog, no expiry date, no usage limitations
Free exact replacement of the same product, with all new shipping fees covered by OFFICEPLAN

4. Exceptions for Defective or Damaged Items

If the product you receive arrives with obvious manufacturing defects, is damaged in transit, or you received the wrong item that does not match your order confirmation, you are still required to send the non-conforming item back to us to qualify for a resolution. We will fully cover all return shipping fees for these scenarios, and offer you the option of a free replacement or full store credit matching your order value. We will never issue a cash refund while you keep the defective or wrong item, as that constitutes a “refund only” request we strictly do not support. If you find the package you received has severe external damage when signing for delivery, please take clear photos before opening the parcel, and contact our customer care team within 48 hours, so we can assist you with the subsequent return process quickly.

5. Extremely Limited Special Circumstance

The only exception that may be considered for a partial store credit without returning the item will only apply if the low-value desktop accessory (priced under NZD 10) you received has a tiny, non-impactful cosmetic flaw that does not affect its full daily functionality. Even under this scenario, we will never issue a direct cash refund to your original payment method, and all compensations will be issued as store credit that can be used on our website. All such special requests are reviewed case by case, and must be pre-approved by our customer support team before any compensation is processed. Sending us a photo proof of the minor flaw is mandatory for all such review applications.

6. Contact For Inquiries

If you have any questions about this Refund and Returns Policy, the progress of your return application, or need clarification on our no “refund only” rule, you can get in touch with OFFICEPLAN LIMITED through any of our official contact channels:

Official Website: www.officeplannz.com
Contact Email: [email protected]
Physical Warehouse Address: 5 Stark Drive, Wigram, Christchurch 8042, New Zealand
Contact Phone Number: +64 3389 9189

Our customer care team will respond to your inquiry within 3 business days, and provide you with clear guidance for all your return related needs.