OFFICEPLAN

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Privacy Policy

‌Effective Date: November 1, 2026‌

Welcome to OFFICEPLAN, operated by OFFICEPLAN LIMITED. We are committed to protecting the personal information and privacy rights of every user who visits our website, browses our collection of functional desktop gadgets, and makes purchases through our platform. This Privacy Policy is designed to clearly explain how we collect, use, store, protect, and manage your personal data when you interact with our website, in full compliance with applicable privacy regulations in New Zealand and international data protection standards. By accessing, browsing, or using our website at www.officeplannz.com, you acknowledge that you have read, understood, and agree to all terms outlined in this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services.

1. Information We Collect From You

At OFFICEPLAN, we only collect information that is necessary to deliver a seamless, efficient, and secure shopping experience for our customers. The categories of information we process include:

  • ‌Personal Identification and Contact Information‌: When you create an account, place an order, sign up for our newsletter, contact our customer support team, or submit an inquiry, we may collect your full name, email address (including our official contact email [email protected] that you may use to reach out to us), physical delivery and billing address, phone number including the contact number +64 3389 9189 associated with our operations, and any other information you voluntarily provide to us. Our registered physical location is 5 Stark Drive, Wigram, Christchurch 8042, New Zealand, and we may verify location-related information to ensure accurate order fulfilment and local compliance.
  • ‌Transaction and Order Information‌: When you make a purchase of our products, ranging from our Heavy Duty Aluminum Laptop Stand Phone Holder, Multi Angle Foldable Silicone Phone Stand, and assorted coaster sets, to our decorative desktop trays, we collect details related to your order history, purchased items, payment preferences, billing details, delivery instructions, and order status updates. We never store full sensitive payment card details on our servers, all payment processing is handled through PCI DSS compliant third-party payment gateways to ensure maximum security of your financial information.
  • ‌Website Usage and Technical Information‌: As you browse our website at www.officeplannz.com, we automatically collect certain technical data to optimize your browsing experience, including your IP address, browser type and version, device type, operating system, pages you view on our site, time spent on each page, click patterns, search queries you submit on our platform, website access timestamps, and other diagnostic data. This information helps us troubleshoot technical issues, improve our website functionality, and understand how visitors interact with our selection of desktop essentials.
  • ‌Cookies and Similar Tracking Technologies‌: We use cookies, web beacons, and other tracking technologies to store your preferences, remember your cart contents (including notifications when your cart is empty as you browse), track user movement across our website, and deliver personalized product recommendations for our new arrivals and best-selling desktop gadgets. You can adjust your browser settings to refuse cookies, but this may limit some full functionality of our shopping platform.
  • ‌Voluntarily Provided Information‌: When you participate in product reviews, submit feedback, enter promotional campaigns, or communicate with our team about custom order requests, you may share additional personal information such as your preferences for desktop organization, product customization details for items like our Round Cork Coaster with Customizable Photo Insert, or any other content you choose to send to us.

2. How We Use Your Collected Information

We process your personal information only for legitimate, clearly stated purposes related to operating our e-commerce platform and delivering you high-quality desktop products and services. The primary uses of your data include:

  • To process, confirm, fulfil, and track your orders, ensuring that the items you purchase from our catalog, from our Adjustable Aluminum Alloy Phone Stand to our Geometric Black Metal Desk Organizer Tray, are delivered to your specified address accurately and on schedule. This includes communicating with you about order updates, shipping notifications, delivery exceptions, and post-delivery support.
  • To manage your user account on our website, enable easy access to your order history, saved payment preferences, and address book, so you can enjoy a faster checkout experience on your future purchases of our functional desktop helpers.
  • To provide responsive customer support, responding to your queries submitted via our Contact page, phone call to +64 3389 9189, or email to [email protected], resolving your issues related to products, shipping, returns, warranty claims, or any other concerns you may have about our offerings.
  • To send you important administrative communications, including updates to our terms of service, refund and returns policy, shipping policy, security alerts, and other non-promotional messages that are necessary for the proper use of our website and services.
  • To send you optional marketing and promotional communications, if you have explicitly opted in to receive them. These messages may include updates about our new arrivals of cute functional desktop gadgets, exclusive discounts on our best-selling items, limited-time offers, and tips on creating a more efficient and tidy workspace with our products. You can opt out of marketing communications at any time by clicking the unsubscribe link in any promotional email, or sending us a message to our contact email requesting removal from our mailing list.
  • To improve our website, products, and customer services: we analyze aggregated user behaviour data to identify which of our desktop gadgets are most popular, optimize our site navigation, upgrade product descriptions, and develop new items that align with our customers’ needs for creating a neat, refreshing messy desk with simple, clever daily helpers.
  • To detect, prevent, and address fraudulent transactions, unauthorized access to our systems, other illegal activities, and breaches of our website terms of service, to protect the security of all our users, our business operations, and the integrity of our e-commerce platform.
  • To comply with legal obligations we are subject to, including tax reporting, regulatory audits, responding to valid legal requests from public authorities in New Zealand and other relevant jurisdictions, and enforcing our legal rights as required.

3. Sharing of Your Personal Information

OFFICEPLAN LIMITED never sells, rents, or leases your personal information to unrelated third parties for their own marketing purposes without your explicit consent. We only share your necessary data with trusted third parties that are essential to operate our business and deliver our services to you, under strict data protection agreements that require all parties to uphold the same high privacy standards we follow. The limited categories of third parties we may share your information with are:

  • ‌Authorized Service Providers‌: We work with carefully selected third-party vendors to support our website operations, order fulfilment, payment processing, shipping and delivery services, email communication management, cloud hosting services, data analytics, and customer support tools. These service providers are only granted access to the personal information that is strictly necessary to perform their specific functions, and they are prohibited from using your data for any other unrelated purposes. For example, our partnered courier services will only receive the recipient name, delivery address, and contact phone number required to ship your ordered desktop tray or phone holder to you.
  • ‌Legal and Regulatory Authorities‌: We may disclose your personal information if we are required to do so by applicable law, court order, government regulation, or valid legal request. This also includes situations where disclosure is necessary to protect our legal rights, defend against legal claims, protect the safety of our staff, our customers, or members of the public, and investigate or prevent fraud, security threats, or illegal activities.
  • ‌Business Transaction Successors‌: In the event that OFFICEPLAN LIMITED undergoes a merger, acquisition, sale of all or a portion of our assets (including our website www.officeplannz.com and customer database), or other corporate restructuring, your personal information may be transferred to the succeeding entity as part of that transaction. We will ensure that the receiving party agrees to protect your personal information under terms that are at least as protective as this Privacy Policy, and we will notify you via prominent notice on our website of any change of control that impacts how your data is managed.
  • With your explicit consent: In any other scenario where you have given us clear, specific permission to share your personal information with a third party for a purpose you have explicitly agreed to, we will share your data strictly within the scope of that consent.

4. Data Storage and Security Measures

All your personal information collected by OFFICEPLAN is stored on secure, password-protected, encrypted servers hosted in compliance with New Zealand and international data protection requirements. We implement a comprehensive set of industry-standard security measures designed to safeguard your personal data against unauthorized access, alteration, disclosure, destruction, loss, or misuse, including:

  • End-to-end SSL encryption for all data transmitted between your browser and our website www.officeplannz.com, ensuring that no third party can intercept sensitive information such as your name, address, or payment details during the checkout process.
  • Regular software updates, security patches, and vulnerability assessments for all our website systems and server infrastructure, to proactively defend against cyber security threats.
  • Strict role-based access controls: only a very limited number of authorized OFFICEPLAN staff have access to your personal information, and only to the extent that it is required to perform their job duties such as processing your order or responding to your customer support request. All our team members are trained on data privacy protocols and are bound by strict confidentiality obligations.
  • Regular data backup routines to prevent accidental data loss, with encrypted backup storage that is separate from our primary production systems.
  • We retain your personal information only for as long as it is necessary to fulfil the purposes we collected it for, including completing your orders, honoring any warranties related to products you purchased, maintaining required business and financial records for tax and legal compliance purposes, resolving disputes, and enforcing our agreements. When your personal data is no longer required for these purposes, we will securely delete or anonymize it in a permanent, irreversible manner.

While we spare no effort to protect your personal information, please note that no data transmission or electronic storage system is 100% infallible. If we detect a personal data breach that poses a high risk to your rights and freedoms, we will notify you and the relevant supervisory authority as required by applicable privacy laws as soon as reasonably possible.

5. Your Privacy Rights and Choices

As a user located anywhere in the world, you hold full ownership and control over your personal information, and OFFICEPLAN LIMITED is committed to upholding all your applicable data privacy rights. You are entitled to exercise the following rights at any time, free of charge in most cases, by contacting us at our official email [email protected]:

  • ‌Right of Access‌: You can request a full copy of all the personal information we hold about you, including details of how we have processed your data over the time you have interacted with our website.
  • ‌Right to Rectification‌: If you find that any of the personal information we hold about you is incomplete, inaccurate, or out of date, you may request us to correct and update that information immediately. This includes updating your delivery address, contact phone number, or saved payment preferences in your user account.
  • ‌Right to Erasure (Right to be Forgotten)‌: You can request us to permanently delete all your personal information we hold about you, under circumstances including where the data is no longer necessary for the original purposes we collected it for, you withdraw your consent for us to process the data, or you object to our processing and we have no overriding legitimate legal grounds to continue retaining your data. We will process your erasure request as soon as possible, subject to any legal obligations we may have to retain certain limited data for tax, accounting, or regulatory compliance purposes.
  • ‌Right to Restriction of Processing‌: You have the right to request that we temporarily suspend processing of your personal data, in scenarios such as when you contest the accuracy of the data, you believe our processing is unlawful but you do not want us to delete the data, or we no longer need the data but you require us to retain it for the establishment, exercise, or defence of legal claims.
  • ‌Right to Data Portability‌: You can request us to provide all your personal data that you have directly submitted to us in a structured, commonly used, machine-readable format, or request us to transmit this data directly to another data controller you specify, where technically feasible.
  • ‌Right to Object‌: You can object to our processing of your personal information at any time, for reasons related to your specific situation, when we are processing your data based on our legitimate business interests. You also have the absolute right to object to our use of your personal information for direct marketing purposes, at any time and without providing any reason.
  • ‌Right to Withdraw Consent‌: At any point where you have previously given us your consent to process your personal information for a specific purpose, you are fully entitled to withdraw that consent. Withdrawing your consent will not affect the lawfulness of any processing we conducted before your withdrawal.

We will respond to all valid privacy right requests you submit within 30 business days. We may need to first verify your identity to ensure that the person making the request is the legitimate owner of the personal data in question, to protect your account and privacy from unauthorized access. If your request is complex or requires additional time to process, we will notify you promptly and extend the response period for a maximum of an additional 30 days as permitted by law.

6. Children’s Privacy

Our e-commerce platform at www.officeplannz.com is designed and intended for use by adults aged 18 years or older who are shopping for desktop gadgets and office supplies for personal or professional workspace use. We do not knowingly collect personal information from children under the age of 16. If you are a parent or legal guardian and you become aware that your child has provided us with their personal information without your supervision and consent, please contact us immediately at [email protected]. We will take immediate steps to permanently delete that information from all our systems.

7. Third-Party Links

Our website www.officeplannz.com may occasionally contain hyperlinks to external third-party websites that are not operated or controlled by OFFICEPLAN LIMITED. These links may be included for product reference, educational content related to workspace organization, or partner recommendations. We have no control over the privacy policies, terms of service, or data protection practices of these external websites. Once you click on a third-party link and leave our platform, this Privacy Policy no longer applies to your activities on those external sites. We strongly recommend that you review the respective privacy policy of every website you visit, to understand how they collect, use, and protect your personal information. OFFICEPLAN cannot assume any responsibility or liability for the practices of these third-party websites.

8. International Data Transfers

As an e-commerce business based in Christchurch, New Zealand at our physical address 5 Stark Drive, Wigram, Christchurch 8042, New Zealand, we may occasionally transfer, process, and store your personal information in jurisdictions outside of New Zealand, for example when using cloud service providers with server locations in other countries, or when shipping international orders to customers outside New Zealand. We will ensure that any such international data transfer is conducted in full compliance with applicable data protection laws, and that appropriate, legally required safeguards are in place to protect your personal information to the same high standard that is applied within New Zealand.

9. Updates to This Privacy Policy

We reserve the right to update and revise this Privacy Policy periodically as required by changes in our business operations, new products we add to our catalog of desktop essentials, updates to legal and regulatory requirements, or improvements to our data processing practices. When we make material changes to this Privacy Policy, we will update the “Effective Date” at the top of this document, and post a prominent notification on the homepage of our website www.officeplannz.com to alert all users about the upcoming changes before they go into effect. Your continued use of our website and services after the effective date of the revised Privacy Policy will constitute your acknowledgment and acceptance of the updated terms. We encourage you to review this policy on a regular basis to stay informed about how we are protecting your privacy.

10. Contact Information

If you have any questions, concerns, comments, or complaints related to this Privacy Policy, our data processing practices, or wish to exercise any of your privacy rights outlined in this document, you can reach out to OFFICEPLAN LIMITED at any time through the following contact channels:

  • Official Website: www.officeplannz.com
  • Contact Email: [email protected]
  • Physical Contact Address: 5 Stark Drive, Wigram, Christchurch 8042, New Zealand
  • Contact Phone Number: +64 3389 9189

Our dedicated privacy team will respond to your inquiry as soon as possible, typically within 3 business days of receiving your message. If you believe that our processing of your personal information has violated applicable privacy laws, you also have the right to submit a complaint to the relevant data protection supervisory authority in your local jurisdiction.